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الخميس، 21 مارس 2019

تعلن الشركة الدولية لأعمال خدمة التواصل - كريستل - عن حاجتها الى

تعلن الشركة الدولية لأعمال خدمة التواصل - كريستل - عن حاجتها الى :

Customer Experience Supervisor



  • Organize, plan, and monitor the customer service agents to ensure optimized interaction between the company and its customers.
  • Monitor the activities of customer service agents to ensure compliance with the set standards of courtesy and professionalism.
  • Be the primary point of contact and build a long-term relationship with your main client(s).
  • Continuous research to identify more personalized methods for enhancing the overall customer experience and product marketing/sales.
  • Investigate customer issues/problems and create mutually beneficial solutions.
  • Handle issues that have been escalated from the customer service agents.
  • Oversee the hiring and training of customer service agents to ensure an effective workforce.
  • Guide and direct the activities of customer service agents to ensure their interactions with customers reflects positively on the company.
  • Develop and implement strategies useful in improving customer relationship, dedication, and satisfaction.
  • Provide effective dialogue script prompts for customer service agents.

Customer Experience Supervisor Position Skills and Qualifications:

  • 3-4 years of experience in customer service (contact center experience is preferred)
  • 2-3 years of experience in a supervisory role
  • Strong presentation skills
  • Thorough understanding of communication techniques and practices
  • Proven self-starter with initiative and motivation
  • Prior experience working in sales and relations is preferred
  • Outstanding time management skills
  • Proficiency in multitasking

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