٣ وظائف شاغرة لدى المؤسسة الألمانية للتعاون الدولي

تعلن منظمة Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH في عمان - الاردن عن حاجتها الى :

1-Utility Commercialization and Business Performance Improvement Specialist

الوصف الوظيفي

The “Strengthening the Resilience of Water Utilities project” in Jordan is seeking a “Utility Commercialization and Business Performance Improvement Specialist” - on a full time base employment.

Major Responsibilities:The position holder is responsible for:
1) Implementing commercial and business performance improvement in water utility branch offices, including introduction of business planning processes that involve:
improving the efficiency and effectiveness of key business operations

providing hands-on assistance to improve financial under-performance and cash-flow management

identify and implement cost saving initiatives, improve management and control, identify and manage risk and improve quality

Setting of specific program objectives and targets for selected key performance indicators

Developing strategies for achieving set objectives

2) Supporting and enabling ROUs in the implementation of their business plans:
Supporting the establishment of an effective management information system that supports timely decision making and feeds the monitoring and evaluation framework for short-term performance improvement programs

Staff capacity building including training in utility management, entrepreneurship, technical and interpersonal skills; coaching and mentoring

Identification and implementation of Investments in quick-wins and medium-term wins: Such investments may include replacement and or recalibration of meters, provision of transport to improve timely response, replacement of leak prone sections, illegal use reduction programs; among others.

Effective facilitation of performance improvement programs
3) Creating an enabling environment and preparing of performance improvement programs
Cascading of targets from company level to individual staff

Strengthening ROU internal monitoring capacities
4) Coordination
Acting as focal point of a working group with other GIZ project staff and consultants

Planning and coordinating activities of the working group across all ROUs

Coordination and Cooperation with 5 other working group

Acting as focal point for one Regional Operating Unit for all activities
Other relevant tasks and duties as required and agreed upon with the Project Manager.About the Project:GIZ provides services worldwide in the field of international cooperation for sustainable development. With over 50 years of experience in a wide variety of areas, including economic development and employment, energy and the environment, and peace and security, the diverse expertise of our federal enterprise is in demand around the globe.We have been working in Jordan for over 40 years, and since 2001, water has been a priority in Jordanian-German cooperation. Jordan is one of the world’s most water-scarce countries. The available water resources – especially groundwater – have been heavily over-used for years. At the same time, the pressure on water resources continues to increase due to population growth, the impact of climate change and economic development. Despite these challenges, the government of Jordan provides almost universal access for drinking water and improved sanitation.GIZ supports water utilities in improving their economic performance, which means GIZ assists water utilities in finding ways to increase their revenues; this could be through the improvement of commercial management procedures, such as billing and collection, accounts receivable management and better operation and maintenance or other measures. GIZ wishes to support utility staff to implement their ideas, enabling them to improve their performance and job satisfaction.

المهارات

Required qualifications, competences and experience
Formal Education:
University Degree (BA, BSc.) in Engineering, Business or Finance
Professional Experience:

At least 10 years of relevant professional experience;

Extensive work experience in water utility management, commercialization processes

Proven track-record of providing technical assistance in the area of business re-orientation, commercial management, operation and maintenance of water utilities

Experience in supporting project steering, evaluation and monitoring, reporting and communication

Experience in strategy development, stakeholder involvement

Proven track-record in capacity building and provision of on-the-job training

Work experience in and/or with government institutions, particularly in the Jordanian water sector is an asset;

Work experience in development cooperation is desirable, working experience in or with GIZ or other donor organisations is an asset;

Other Knowledge, additional competences:
Excellent knowledge of Arabic and English, both spoken and written;

Profound experience in performance improvement and business re-orientation of water utilities

Must have driving licence and willingness to commute between different branch offices;

Ability to supervise consultants, manage local contracts, if necessary;

Flexibility, team player spirit, amicable and excellent communication skills are essential;
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2- Customer Relations Management and Commercial Management Specialist

الوصف الوظيفي

The “Strengthening the Resilience of Water Utilities project” in Jordan is seeking a “Customer Relations Management and Commercial Management Specialist” - on a full time base employmentMajor Responsibilities:The position holder is responsible for:1) Supporting customer-orientation and enabling ROUs to improve customer service, including introduction of new procedures and skills:
Identifying priority areas of intervention in commercial management in close cooperation with counterparts;

Designing and implementing tailor-made technical assistance based on ROU needs;

2) Supporting and enabling ROUs in the implementation of improved commercial management and customer relations management:
Staff capacity building including training in commercial management procedures, customer service skills, technical and interpersonal skills; coaching and mentoring;

Supporting adaptation and roll-out of web-based commercial management software, programming of commercial management processes, workflows;
3) Integration of GIS-based applications in customer management processes
Supporting adaptation, customization and roll-out of GIS functions;

Coaching of users;
4) Coordination
Acting as focal point of a working group (Commercial management) with other GIZ project staff and consultants;

Planning and coordinating activities of the working group across all ROUs;

Coordination and Cooperation with 5 other working group;

Acting as focal point for one Regional Operating Unit for all activities;
Other relevant tasks and duties as required and agreed upon with the Project Manager.About the Project:GIZ provides services worldwide in the field of international cooperation for sustainable development. With over 50 years of experience in a wide variety of areas, including economic development and employment, energy and the environment, and peace and security, the diverse expertise of our federal enterprise is in demand around the globe.We have been working in Jordan for over 40 years, and since 2001, water has been a priority in Jordanian-German cooperation. Jordan is one of the world’s most water-scarce countries. The available water resources – especially groundwater – have been heavily over-used for years. At the same time, the pressure on water resources continues to increase due to population growth, the impact of climate change and economic development. Despite these challenges, the government of Jordan provides almost universal access for drinking water and improved sanitation.
GIZ supports water utilities in improving their economic performance, which means GIZ assists water utilities in finding ways to increase their revenues; this could be through the improvement of commercial management procedures, such as billing and collection, accounts receivable management and better operation and maintenance or other measures. GIZ wishes to support utility staff to implement their ideas, enabling them to improve their performance and job satisfaction.

المهارات

Required qualifications, competences and experience
Formal Education:
University Degree (BA/BSc) in Business, IT or Engineering;
Professional Experience:

At least10 years of relevant professional experience;

Extensive work experience in water utility management;

Proven track-record of supporting customer relationship management;

Experience in commercial management procedures (account receivables management);

Experience in digitalization of commercial management processes, software development;

Experience in user coaching (formal and informal on-the-job training) and development of user manuals / training material;

Work experience in and/or with government institutions, particularly in the Jordanian water sector is an asset;

Work experience in development cooperation is desirable, working experience in or with GIZ or other donor organisations is an asset;

Other Knowledge, additional competences:
Excellent knowledge of Arabic and English, both spoken and written;

Must have driving licence and willingness to commute between different branch offices;

Ability to supervise consultants, manage local contract, if necessary;

Flexibility, team player spirit, amicable and excellent communication skills are essential;

Oracle database programing and management;

Long-standing experiences in using and customizing Geographic Information System (GIS) for customer and commercial management application;
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3- Junior Technical Advisor for the “Employment-oriented MSME Promotion

الوصف الوظيفي

The “Employment-Oriented MSME Development Project“ in Jordan is looking for a “Junior Technical Advisor for the “Employment-oriented MSME Promotion”” - on a full time base employment.Major Responsibilities:The position holder is responsible for:
Supporting research and concept development on various topics

Support building and strengthening project-relevant networks and nurture dialogue between public and private sector in selected sectors

Preparation of background and briefing notes, project documents and presentations

Supporting the preparation, organization and documentation of workshops and events incl. logistical support

Supporting monitoring and evaluation of the MSME project and fulfillment of reporting requirements including regular reporting to BMZ and other project stakeholders

Supporting knowledge management, documentation and communication / PR of project activities

Performing other relevant tasks and duties as requested by management.

Background on GIZ and the “Employment-oriented MSME Promotion” Project:Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a German development cooperation agency that provides services in the field of international development cooperation all around the world. As a federally-owned enterprise, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH supports the German Government in achieving its objectives in the field of international cooperation for sustainable development.
The “Employment-oriented MSME Promotion” project will contribute to inclusive economic growth as envisaged in Jordan’s national vision and strategy “Jordan 2025“. Its aim is to improve growth opportunities for private enterprises in order to boost employment, income and private sector growth.
The project designs and implements interventions in three fields of activity and within three selected sectors, namely food manufacturing, tourism and ICT. In field of activity (1) “Enhancing competitiveness in selected economic sectors,” the project seeks to improve the foundations for competitiveness in the three selected sectors of the Jordanian economy. In field of activity (2) “Improving the skills of MSME employees and owners in the selected sectors,” the project will aim at improving the expertise of staff at micro, small and medium enterprises in selected areas. Field of activity (3) “Improving the business and investment climate in the selected sectors” is designed to help improve the conditions for doing business and investing in the selected sectors.

المهارات

Required qualifications, competences and experience:Formal Qualifications:
University Degree in Economics, Business Administration, International Development, Political Science or other relevant field.

Good understanding of Jordan’s business environment and relevant networks.

Professional Experience:
At least 3 years of professional experience in a similar position.
Sectoral Competencies:
Experience in and exposure to private sector development, especially with regards to micro, small and medium enterprises (MSMEs).

Knowledge of the public and private sectors in Jordan.
Social Interaction skills:
Proactive and solution-oriented personality

Reliability and excellent time management

Ability to perform under pressure

Strong communication and interpersonal skills

Ability to cooperate with others – very good team player

Able to work in an interdisciplinary context

High dedication and commitment to help nurture private sector development in Jordan

Reliability and regular follow up on assigned tasks
Additional knowledge & competences:
Very good working knowledge of ICT technologies (related software, phone, email, the internet) and computer applications (incl. MS Office Word, Excel, PowerPoint; Photoshop or other graphic software).

Fluent (excellent knowledge) in English and Arabic, both spoken and written is essential; German language is a plus.

**GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualification, experience, as well as the scope of responsibility of the job announced and in line with local standards.
**Please be advised that GIZ will respond back only to the candidates that are shortlisted and interviewed in person.
Starting date: as soon as possible.
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